Return policy
RETURNS
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Our policy is 30 days. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer refunds or exchanges.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Certain types of products cannot be returned. Therefore, perishable products such as food, flowers, newspapers and magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, flammable liquids or gases.
Other non-returnable items:
* Certain hygiene and personal care products.
To complete your return, we will need a receipt or proof of purchase.
You should not return your purchase to the manufacturer.
In some cases, only partial refunds will be given: (where applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, computer software, video games, audio cassettes or open vinyl records
* Any item that is not in its original condition, is damaged or is missing parts for a reason that is not our fault.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have received the returned item. We will also let you know whether your return has been accepted or rejected.
If approved, the refund will be processed and automatically credited to your credit card or original payment method within a few days.
Late or missed refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact your credit card issuer, as it may take some time for the refund to officially appear.
Contact your bank. There is usually a processing time before the refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at Support@delvau.com.
Promotional or sale items (if applicable)
Refunds will only be given for goods at full price. Unfortunately, sale or promotional items are not discounted.
Exchange (if applicable)
We will only replace originally faulty or damaged items. If you need to replace your item with an identical item, please email us at Support@delvau.com and send the item to: 9, square mendes france , Pontault-Combault, Ile de france, 77340, France.
gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. When you receive the returned item, a gift card will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift sent the order to themselves for delivery to you at a later date, we will send you a refund and you will know that you have returned your gift.
Return
To return your product, send it to the following postal address: 9, Square mendes france, Pontault-Combault, Ile de France, 77340, France.
Shipping costs for returning the product are at your expense. They are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on your place of residence, the deadline for receiving the exchanged product may vary.
If you are sending an item worth more than 75 euros, we recommend that you use a trackable shipping service or take out shipping insurance. We cannot guarantee that we will receive the returned item..