Frequently asked questions
How does it work?
The GLOW™ works by using mechanical discs that open and close as you glide it over your skin. These discs adapt to the thickness of your hair, pulling it from the root without touching your skin. Sessions last from a few seconds to a few minutes, depending on the area. This process slows down hair regrowth for up to four weeks.
Does it hurt?
It may cause some discomfort initially, especially for first-time users or those not used to waxing. The sensation is often described as a pinch as the hair is removed from the root. However, many users find that this feeling lessens over time as the hair becomes finer. To enhance comfort, warm your skin before use and apply a soothing aloe vera product afterward.
How long does the hair have to be?
The GLOW ™ can remove hairs as short as 0.5mm, which is four times shorter than what waxing requires. This ensures a smooth and even skin surface, eliminating the setbacks of other methods and keeping unwanted hair growth at bay.
How do I clean my GLOW ?
After each use, follow these steps to clean your GLOW ™ :
1. Use the Cleaning Brush: Start by using the cleaning brush included in your package to remove any loose hairs from the epilator head.
2. Remove the Epilator Head: Detach the epilator head from the device for a thorough cleaning.
3. Rinse with Water: Clean the epilator head under running water to wash away any remaining hairs and debris.
4. Dry the Head: Allow the epilator head to air dry completely before reattaching it to the device.
Following these steps will keep your GLOW ™ in optimal condition and ensure its longevity.
How long does shipping take?
All our orders are processed and shipped out within 1 business day (Monday - Saturday). Your order will be sent via our express courier service, which includes door to door tracking. Here is a list of average shipping times:
United States: 5-8 business days
Canada: 5-10 business days
Europe: 5-10 business days
United Kingdom: 4-7 business days
Australia: 5-10 business days
New Zealand: 5-12 business days
*We do not ship out on Sundays.
How can I track my parcel ?
As soon as your parcel starts to be dispatched, we will provide you with a tracking number, which you can enter in the ‘Where is my package’ function.
What is your return policy?
We have a risk-free 60-day guarantee! If our product does not live up to its claims, just send us an email at support@dellvau.com and you will be able to claim a full refund, provided it is within 60 days of delivery.